Q. What am I seating on? Can I bring my own chair like your normal events?
No, you can not bring your own seating. Our winter screenings have allocated seating - there is no need to bring your own seats / blankets.
Every General Admission ticket will receive seating on a luxury bean bag. Premium ticket holders are seated on sofas during the screening.
Each sofa holds 2 people and each Premium ticket allows access to the screening for those 2 people.
Q. When can I arrive at the screening?
For all screenings, doors open half an hour before the scheduled start time - we recommend you arrive at this time to get a drink at the bar and reserve your place, as the location of the bean bags / sofas in reference to the screen are on a first come first serve basis.
Q. What happens if it rains?
A. The Luna Winter Cinema is indoors so no need to worry about the weather. The cinema space is fully heated and has an area for you to leave your pushchair but does not have a cloakroom.
Q. What's a premium ticket?
A. Premium tickets includes 2 people entry into the screening and a two-seater sofa to sit on, plus a drink of their choice each on arrival.
Q. How will I receive my ticket?
A. This depends on how you choose to book - you can opt to have a print at home ticket or a physical ticket that is posted to you by first class post. The charges for each are clearly set out on each booking. Please make sure you bring your ticket (whether it’s a print at home, e-ticket on a device, or posted ticket) to the event as our staff will scan each to ensure validity. If you have any queries with regards to our ticketing, please contact us.
Q. Can I bring food and drink?
A. Please refrain from bringing food and drink to the Luna Winter screenings - there are numerous restaurants close to Battersea Power Station and the Luna Bar will serve popcorn and snacks.
Q. Can I smoke at the screening?
A. Smoking is not permitted at our screenings.
Q. Can I bring a dog to the screening?
A. No, dogs are not permitted at our events out of respect to other audience members. We apologise for any inconvenience.
Q Will there be toilet facilities at the screenings?
A. Yes, all our our screenings have toilet facilities. These include disabled toilet facilities.
Q. Can I bring children?
A. Children are permitted at our events, but please be aware that they must adhere to the film’s certification and our ushers have to check to make sure that all audience members are the suitable age to see the film. Please ensure you have photo identification with you if your child may appear younger than the listed film certification.
Q. Will there be food and drink available at the screening?
A. We have a bar on-site serving a full selection of hot and cold drinks both alcoholic and non-alcoholic.
Q. What if I forget my ticket?
A. Please bring your ticket along – if you do forget it, we have a record of all bookings, so if you provide our steward with your details we can admit you into the event. All audience members including children must have a valid ticket.
Q. Do you have a group bookers' discount or offer corporate hospitality packages?
A. Yes, we do have a group bookers' discount of £1 off each ticket for all orders of ten or more. You can book this on the venue booking page, or feel free to contact us to arrange it for you. We have various corporate hospitality options available to tailor your night with us exactly to suit your needs. Please contact us for more information.
Q. Will there be subtitles?
A. Not as standard, if you require subtitles please inform us in advance. Where we show foreign language films we do always display subtitles.
Q. Is there wheelchair access? Hearing impaired options?
A. Yes, all of our sites have wheelchair access, but please inform us in advance if you require wheelchair entry and exit and we will ensure you are looked after.
Hearing impaired customers wanting to book a disabled access with carer ticket should contact firstname.lastname@example.org where we will be happy to use email to complete your booking.
Q. Can I hire the Luna Cinema for a private event?
A. Yes, our entire cinema set-up can be hired for parties, corporate screenings or whatever occasion you like! Please contact us and we will provide you with more details.