FREQUENTLY ASKED QUESTIONS
Q. What happens if it rains?
A. The event will always go ahead in the event of bad weather. Please check the weather forecast in advance and be prepared for the Great British Summer. Screenings will only be cancelled if the weather conditions present a danger at screening time. Patrons accept the risk that weather they consider unsatisfactory may occur on a screening night, and acknowledge that tickets will not be exchanged or refunded unless a screening is cancelled by The Luna Cinema. In the unlikely event that a screening is cancelled, we will aim to give as much notice as possible, so please keep an eye out for information on the website and social media.
Q. How will I receive my ticket?
A. This depends on how you choose to book - you can opt to have a print at home ticket or a physical ticket that is posted to you by first class post. The charges for each are clearly set out on each booking. Some of our venues are subject to varying ticketing methods and cannot offer both options – in this case the procedure available is clearly stated when you book. Please make sure you bring your ticket (whether it’s a print at home, e-ticket on a device, or posted ticket) to the event as our staff will scan each to ensure validity. If you have any queries with regards to our ticketing, please contact us.
Q. Can I bring food and drink?
A. You can bring picnics with you to most of our venues, but it's worth checking each venue page as it can vary. Please note that no glass of any kind is allowed onto sites, including bottles of wine and beer. All drinks must be in plastic or cans and please use plastic to drink from as opposed to glass that can easily break. In addition, we will always have a bar and hot food for sale on site - check each venue page for details by clicking on the 'Venue Catering' link on venue pages.
Q. What's a premium ticket?
A. A Premium Ticket gives you a reserved directors chair in prime position of the screen, a complimentary drink from The Luna Bar and as an added bonus you can avoid the queues and enjoy priority access to the bar.
Q. Can I bring something to sit on?
A. Yes, by all means feel free to bring a picnic chair or blanket to sit on. Please note that our ushers request those members of the audience on chairs not to sit at the front, but rather position themselves at the side or towards the back of the audience arena. We have blankets and inflatable back rests for sale on site.
Q. Can I smoke at the screening?
A. Smoking is not permitted inside the arena. If you wish to smoke at an event, you will be asked to leave the site and will be readmitted once you are finished. Please dispose of your rubbish responsibly.
Q. Can I bring a dog to the screening?
A. No, dogs are not permitted at our events out of respect to other audience members. We apologise for any inconvenience.
Q Will there be toilet facilities at the screenings?
A. Yes, all our our screenings have toilet facilities, including accessible facilities.
Q. Can I bring children?
A. Children are permitted at our events, but please be aware that they must adhere to the film’s certification and our ushers have to check to make sure that all audience members are the suitable age to see the film. Please ensure you have photo identification with you if your child may appear younger than the listed film certification. Children aged under 3 have free entry and do not require a ticket.
Q. Will there be food and drink available at the screening?
A. Yes – we have food and drink at our events, though please check the screening details on our website in advance as to what will be available. This may change with short or no notice.
Q. What if I forget my ticket?
A. Please bring your ticket along – if you do forget it, we have a record of all bookings, so if you provide our steward with your details we can admit you into the event. All audience members including children must have a valid ticket.
Q. Do you have a group bookers' discount or offer corporate hospitality packages?
A. Yes, we do have a group bookers' discount of £1 off each ticket for all orders of ten or more. You can book this on the venue booking page, or feel free to contact us to arrange it for you. We have various corporate hospitality options available to tailor your night with us exactly to suit your needs. Please contact us for more information.
A. Not as standard, but if you have a large group coming that requires subtitles, please let us know and we will see what we can do. Where we show foreign language films we do always display subtitles.
Q. Will there be subtitles?
A. Yes, all of our sites have wheelchair access, please inform us if you require any additional support on site.
Q. Is there wheelchair access?
A. Yes, our entire cinema set-up can be hired for parties, corporate screenings or whatever occasion you like! Please contact us and we will provide you with more details.