Frequently Asked Questions

If you have booked through The Luna Cinema website, you will receive an order confirmation email from orders@thelunacinema.com. Please have the barcodes (found in the PDF attached to your email) ready upon arrival so that they can be scanned. 

If you need to get in touch with the customer support team, you can contact us here.

Please note we also sell tickets through other ticketing partners, so if you have bought a ticket on a different platform, please contact the ticket issuer with your question directly (you will be able to see this on your ticket confirmation).